Accurate communication is part of the care
A Deaf patient who can't follow the conversation can't give informed consent, describe symptoms clearly, or understand a care plan. A qualified medical interpreter closes that gap, so the patient and the provider are working from the same information.
Our interpreters hold national certification, work under signed confidentiality agreements that cover protected health information, and know how to stay out of the way: positioned where the patient can see both the interpreter and the provider, interpreting everything said in the room.
Where we interpret
- Primary care and specialist visits
- Hospital admissions and discharge
- Procedures and pre-op consultations
- Mental health and therapy sessions
- Physical and occupational therapy
- Dental and vision appointments
- Prenatal care and labor and delivery
- Patient education and family meetings
How booking works
Send the request
Tell us the date, time, location, type of appointment, and whether you need in-person or video. Your office books; the patient doesn't have to.
We confirm an interpreter
We match a certified interpreter to the setting and confirm by email with their name and arrival details.
The interpreter arrives prepared
Interpreters arrive early, check in at the front desk, and stay for the full booked time.
Common questions
Who pays for a medical interpreter?
The healthcare provider does. Under the Americans with Disabilities Act and Section 1557 of the Affordable Care Act, providers arrange and pay for a qualified interpreter and cannot pass that cost on to the patient. If you are a patient, give your provider's office our contact information and ask them to book.
Can we use video remote interpreting instead?
Often, yes, especially for routine visits and follow-ups. It is not the right fit for emergencies, patients who are very ill or medicated, children, or Deaf-Blind patients. When in doubt, book in person.
How much notice do you need?
As much as you can give. A week or more is ideal. We work hard to fill short-notice requests, but we can't guarantee them.
Can a family member interpret instead?
Generally no. Family members are not trained medical interpreters, may not be neutral, and can't be expected to interpret bad news. The law allows it only in narrow emergencies or when the patient specifically requests it.
Is there a minimum booking?
Yes. In-person assignments are booked for at least two hours.
Why would you send two interpreters?
Interpreting is mentally demanding, and accuracy drops with fatigue. Assignments longer than an hour are normally staffed with a team of two who trade off, which is the professional standard. We'll tell you up front when an assignment needs a team.
What is your cancellation policy?
Cancel more than 24 hours before the start time and there is no charge. Cancellations inside 24 hours are billed for the full scheduled time, because the interpreter has already turned down other work for it.
Ready to book?
Send the details and Jon will confirm availability and get you booked.